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AWS Summit New York 2018
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DEM22 - Amazon Connect and Alexa Voice-Enable the Contact Center

Session Description

Amazon Connect offers a highly scalable, cloud-based contact center service, and when you add Alexa, things get interesting. Alexa is the voice service that powers Amazon Echo and provides a natural and conversational interface to your contact center with simple voice requests. This, combined with Salesforce Service Cloud, makes it seamless to fully connect your contact center with your CRM data to thoroughly personalize the customer service experience, proactively engage, and drive unprecedented customer loyalty. Join us for a demonstration on the seamlessly integrated workflow, and see how you can provide an unparalleled level of channel choice for your customers.


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    30 Minute Presentations
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