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AWS Summit New York 2018
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SRV402 - Build a Voice-Based Chatbot for Your Amazon Connect Contact Center

Session Description

Learn how easy it is to incorporate a voice-based Amazon Lex chatbot into your Amazon Connect contact center. In this workshop, we walk you through configuring your own Amazon Connect contact center, implementing a chatbot, and using it in your workflows to deliver a personalized voice-based caller experience. You also have the opportunity to further personalize caller experiences by using AWS Lambda to access caller information from your customer data system. Leave this workshop with a functioning Amazon Connect contact center and a voice-enabled chatbot that you can continually modify to your business needs over time. Come prepared to build by bringing your laptop and a phone to make test calls.


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