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AWS Summit New York 2018
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FSI201 - Building Customer-Centric Contact Centers in Financial Services

Session Description

How can financial services companies meet customer demands for personalized, high-quality service while satisfying regulatory requirements? In this session, learn how Amazon Connect, a cloud-based self-service contact center, can integrate with Amazon AI services, such as Amazon Transcribe, Amazon Comprehend, and Amazon Lex, to enable financial institutions to deliver transformational omni-channel experiences to their customers and comply with data protection and retention requirements. Learn how you can use call recordings to gain insight into customer sentiment and the most commonly raised issues during service interactions—all without hosting any infrastructure.


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